Terms Of Use

I agree all persons, pets and live plants have / will been removed from treatment area.

I agree absolutely no persons (including myself) or pets will enter treatment area before recommended time and date authorized by BIOSWEEP. I assume all responsibility and hold BioSweep harmless for any breach of this requirement. This Service Agreement for treatment of indoor air and odor (hereinafter referred to as the “Agreement”), entered into by and between the customer named above (“Customer”) and BIOSWEEP Canada Corporation (BioSweep). BioSweep provides for indoor air and odor treatment as defined and under the terms set forth. Customer acknowledges that Customer has read, understands and agrees to the terms contained on the front and back of this Agreement. This service estimate is valid for 30 days and is based on the actual indoor and/or odor conditions at the time of visual inspection and/or air sampling analysis.

QUALITY SERVICE GUARANTEE
If Customer, within five (5) business days of treatment completion, notifies BioSweep that Customer is not completely satisfied with the quality of the indoor air and/or odor treatment service you received from BioSweep, we will offer to either retreat at no additional charge or provide a full refund less applicable inspection, pretreatment and air sampling charges.

SERVICES PROVIDED
BioSweep will conduct a thorough visible inspection of the premises, vehicle or product for evidence of mold, mildew, odor or other odor-causing agents and will conduct (if requested) air sampling to further assess indoor air quality. Air samples will be delivered by BioSweep to a qualified Indoor Air Quality laboratory for analysis of airborne contaminants, mold or other particulates. BioSweep will prepare and sign laboratory Chain of Custody on behalf of Customer. Air sample analytical results will be reviewed by BioSweep. BioSweep will provide treatment of premises’ or vehicle’s indoor air using BioSweep’s proprietary Phocatox Technology to eradicate airborne organic contaminants and other odor-causing agents. If required, BioSweep will pretreat contaminated surfaces using a nontoxic, biodegradable proprietary enzymatic cleaner as needed.

AREAS SERVICED
BioSweep will apply treatment, as it deems appropriate, to areas within the premises, vehicle or product. Customer agrees to provide access to the premises or vehicle at the scheduled time of service. In the event BioSweep is denied access to the interior of the premises or vehicle, BioSweep will not provide treatment and Customer agrees to pay a service charge for a return visit to provide treatment of the premises or vehicle.

CUSTOMER’S OBLIGATIONS
Customer acknowledges BioSweep’s technology generates advanced photochemical reactions that, if exposed during the treatment process, may be harmful to the respiratory systems of humans and animals. Therefore, Customer agrees to vacate premises of all persons, plants and pets for the duration of treatment and to prevent their re-entry into premises during treatment. BioSweep will designate the exact date and time Customer may safely re-enter premises after treatment. Customer further agrees to prevent re-entry of any persons or pets into premises prior to completion of treatment. Customer agrees to remove all live plants from premises prior to treatment. Customer agrees to adequately cover all aquariums, turning off all aquarium pumps, motors and /or filtration equipment prior to treatment of premises.

PERFORMING THE WORK
BioSweep will perform the work in a workman-like manner. BioSweep will exercise reasonable care while performing any work, hereunder to try to avoid damaging any part of the premises. Under no circumstances or conditions shall BioSweep be responsible for damage caused by BioSweep at the time the work is performed except those damages resulting from gross negligence on the part of BioSweep.

LIMITS OF LIABILITY
Although BioSweep will exercise reasonable care in performing services under this Agreement, BioSweep will not be liable for injuries or damage to persons, property, birds, animals or vegetation, except those damages resulting from gross negligence by BioSweep. Further, under no circumstances will BioSweep be responsible for any injury, disease or illness caused, or allegedly caused by any mold or airborne contaminates. BioSweep representatives are not medically trained to diagnose airborne illnesses or diseases. Please consult your physician for any medical diagnosis. To the fullest extent permitted by law, BioSweep will not be liable for personal injury, death, property damage, loss of use, loss of income or any other damages, whatsoever, including consequential and incidental damages, arising from this service. BioSweep’s liability is specifically limited to the labor and treatment necessary to help eradicate airborne organic contaminants and other odor-causing agents.

NON-PAYMENT
Customer will pay BioSweep’s invoice upon completion of service or receipt of invoice. In the event legal action is necessary to collect any amount owed BioSweep, BioSweep shall be entitled to recover from Customer all reasonable costs of collection including reasonable attorney’s fees and expenses, in addition to any outstanding amount due BioSweep. In addition, interest at the rate of 1.5% per month, being 18% annually or the highest rate allowed by applicable law will be assessed on any past due amounts owed by Customer until paid.

ENTIRE AGREEMENT
This Agreement, together with any attachment(s), if any, signed by BioSweep and Customer constitutes the entire Agreement between the parties and no other representation or statements, whether oral or written, will be binding upon the parties.

NOTICE OF CLAIMS, ACCESS TO PROPERTY
Any claim under the terms of the Agreement must be made immediately in writing to BioSweep. BioSweep is only obligated to perform under this Agreement if Customer allows BioSweep access to the identified premises, vehicle or product for any purpose contemplated by the Agreement, including but not limited to re-inspection, whether the inspection was requested or considered necessary by BioSweep.

SEVERABILITY
If any part of the Agreement is held to be invalid or unenforceable for any reason, the remaining terms and conditions of the Agreement will remain in full force and effect.

SPECIFIC EXCLUSIONS
The Agreement does not cover and BioSweep will not be responsible for 1) any future airborne contaminates or odor-causing agents or any medical or legal action taken by anyone associated with entering or staying in the premises, and 2)personal expenses such as lodging, meals, transportation etc. incurred as a result of treatment, re-treatment and/or damage repair.

It is understood that the CUSTOMER is personally responsible for all charges agreed to by the Customer and BioSweep. Any exceptions must be approved by BioSweep. The liability of BioSweep is expressly limited to the total amount of the services authorized herein and in no event shall BioSweep, its agents or assigns, be liable for consequential damages of any kind. BioSweep shall not be responsible for disappearances of any personal property or contents at the above property and expect the CUSTOMER have such personal product removed from the property above or locked securely to limit this exposure. All charges and costs are due upon completion of work.

Testimonials

After 25 years as a brokerage owner and another 13 advising brokers, clients, insurers and industry associations on general insurance practices and procedures, I most unfortunately got to put my background to the test when my church hall suffered smoke damage last year. Those first on the scene thought it was ‘no big deal’, ‘just a bit of smoke’, and ‘will be fine with some fans’. The church building is heavily used and rented by many community groups, and this was just before the busy Christmas season. The gasping and coughing of members and renters soon made it clear that the hall wasn’t useable; I was asked to help, contacted some cleaning firms and reported the claim. The insurer immediately contacted BioSweep and asked their Manitoba representative, Dale Dublin, to drive to Regina. He was there within hours, assessed the situation, helped us work around major upcoming events in the hall, came back with equipment and crew, sealed up the building and 3 days later the previously pervasive smoke smell was GONE. GONE FOR GOOD. Cleaning was still needed for the residue and film on surfaces, but we could use the building. There was very little loss of rental income or disruption to church activities. BioSweep was professional, helpful, and easy to deal with. After helping many clients through similar smoke claims, some of which required removing drywall and carpet, scraping stippled ceilings, or worse, I was sceptical but must say, I am amazed and impressed with thisnew technology! I have no hesitation in recommending BioSweep.

Judy McCuskee, CCIB (Sask), CIP

I had a property that I was getting ready to put on the market but it had a very bad smell. We did everything we could to eliminate the odour. We hired a professional cleaning company, the entire home was renovated and every room was freshly painted but still the odour did not go away. We called Biowsweep and they were able to eliminate the odour. Biosweep was the ONLY company that could do the job. I would highly recommend this company. When it came to what we thought was impossible; Biosweep made it possible.

Michelle Champagne | Sutton Group Quantum Realty Inc, Brokerage

“Our family experienced a fire event over the holiday season. Thankfully, all of our family and pets were unharmed. However, as a result of the fire, there was a strong residual odor that had been absorbed by the materials in our home (ceiling tiles, carpet, and furniture). Bio Sweep was the absolute correct remedy for this problem. Thank you to the Bio Sweep team, from your first visit to our home to assess the work ahead, the care and concern shown to our personal needs while planning the Bio Sweep process, all the way through the very consistent and thorough contact and follow-through with us to ensure that the process was completed as promised and the results met our expectations. Bio Sweep went above and beyond our expectations – exceptional client service and delivery before, during, and following their work in our home. Our family is so grateful for their support through this emotional period. Without hesitation, we whole-heartedly recommend Bio Sweep!”

Cindy Stephenson | Chief Operating Officer

Just a short note to thank BioSweep Manitoba for their excellent support during our little crisis. We had a Micro Wave issue, in other words something caught fire and burned in the microwave causing a large amount of smoke and ruining the microwave.

Try as we might, with air scrubber machines etc the smell just would not go away. It ended up smelling throughout our upstairs (not to bad) the basement and the attached garage (real bad), it smelled like stale cigarettes and worse. BioSweep showed up under the direction of Dale Dublin and within one night (overnight) the smell was completely gone. In fact the house now smelled like freshly hung outside bed sheets. It was a tiny miracle, my wife and I are completely satisfied and sold on this method of getting rid of odours. A hearty thank you for a job well done goes to BioSweep.

Bruce Day, Winnipeg, Manitoba

“It has been over a month and the house is still odour free. People who visit the house now have never once noticed that there may have been a problem before. Your system works and I would recommend it to anyone.”

Mike Splett, Mississauga Ontario

I just wanted to drop a line to you and your company, thanking you for the amazing work you accomplished for us, purifying the air in our house and garage environment.

The many years of pet odour have been completely removed and the air quality of the place is 110%!
Your level of expertise and skills in the field of air purification, as well as your extremely accommodating availability during a very unpredictable schedule for us are second to none, and shines through with the quality of the completed work you did. Your customer service was superb!

I have recommended you and your services on several occasions and will continue to do so.
Again, thank you for the tremendous work.

T. Schapansky

“Just a quick note of thanks your service was amazing, thank you so much for getting the smoke smell out of our home after our bale fire. I would highly recommend your company.”

Marilyn Foster

“The work was great . Smell is now gone , Wished I would have heard about you before we started but it still saved us a lot of money in tear out and the rebuild. Thanks again and then next one I get with strong oders you will be my first call. Thanks again and keep up the great work.”

Don Stevens

A few weeks ago my house was invaded with an extreme “skunk” smell, resulting in lost furniture, carpets , clothing and other permeable items.
After a few attempts to get rid of the smell nothing seemed to work.
My kids and I dreaded going home after school and work because of the smell.
Then Andrew and Tim from Biosweep literally came to the rescue.
They were thorough, explained the process and were a delight to have in my home. They are quite the team and funny as well, which put me at ease.
Thank god for Biosweep! My home is now my home again.
I felt I could contact Andrew if I had any concerns or questions.
These guys were most definitely the light at the end of a seemingly dark tunnel.
Thanks again Andrew and Tim.

Sharon

I enjoyed smoking cigars in my garage / mancave for the last 15 years, however the smoke smell accumulated and became so strong that my wife and friends wouldn’t visit or spend time with me in my favorite place anymore. I tried lots of products to eliminate the smoke odor with no luck. I then called a few of the big restoration/ cleaning companies and they all told me that they use BioSweep for odor problems like mine.

I called Bruce Olie at BioSweep, and he treated the building in less than 24 hours. The results were terrific. My wife came into the building the morning he was done and stayed the longest she had been there for 10 years. I’m looking forward to spending many more hours with her and my friends enjoying my special place in the future. BioSweep was worth every penny!

Clif Kruck, Middle Sackville NS

Feeling helpless after a really nasty run of MRSA infections in our house, we had Andrew do a Biosweep in our house. Everything smelled fresher and felt fresher after this service. Our family has been in perfect health ever since
(it’s been about 3 months now).

Andrew was exceptionally helpful in his willingness to work around our schedules and getting our house aired out after the service. It was a nice bonus to go through the spring season with noticeably less flies and other critters hatching in our house as well!

Thank you, Biosweep, for your excellent work!

The Andertons

I met Nate with Biosweep Regina after a fire in an adjoining duplex to our rental property . After finding we had no damage from the fire but had a very strong smoke smell . Another company suggested trying Biosweep . I was a bit sceptical to say the least but Nate’s confidence in his product won me over . He started at 8am one day and handed the keys back at 4pm the next day . The smell is gone completely , had to be the to believe it . Awesome job guys , very professional and will recommend when ever possible .
Many thanks ..

Steve Devenney

I have been an insurance adjuster for over 10 years. Smoke or other odor related claims are some of the more difficult to deal with. I recently had a claim where a pot of bone broth was left on the stove all day while the homeowner was away. This type of protein smoke leaves a greasy film over everything and the odor is pungent. The recommended contractor went in and recommended repair work in excess of $100,000. This would have taken months of repair work increasing the costs to the insurance company. Additional a content specific contractor attended and recommended disposal of everything that was soft content or electronic, easily an additional $75,000 in expenses.

I chose a different contractor who works with Biosweep because I have used them before. The entire claim ended up costing less than $50,000 for everything including the cost the homeowner was out of her home and it only took 2 weeks. Biosweep got rid of 95% of the odor and the contractor removed and replaced those final few items that could not be treated. The claim was cheaper, easier and faster. I will always choose Biosweep first. It is a very cost effective option to start with instead of tearing apart the entire house. It even worked on most of the contents. FANTASTIC!!!

Jessica Vokey - Property Adjuster

We had a guest who had been in the property for 3 months and smoked the whole time in a non-smoking property. It smelled like an 80’s bar. Was very gross and I felt sick within minutes of being in the condo.
We also had new guests coming into the property 5 days after finding this out.
I found BioSweep on line, called Andrew, who is amazing and helped me out big time on such a last minute job.
Within 24hrs, the condo didn’t even smell like someone smoked in there.
I would recommend BioSweep for any kind of odour problem!!! Great to work with, and an amazing finished product!
Thank you BioSweep!!

Candice Millyard

I was fortunate to meet BioSweep personal outside of our Enbridge organization on
another job in Bothwell Ontario after a fire. During this time, I seen the level of
commitment and safety that they put into that job and sparked an interest on how
they could assist me and my issues within Enbridge Gas remote location control
rooms odors.

Here at Enbridge, we take employee safety as #1 here and it was gratifying to see
BioSweep crew members follow the same safety culture we follow each and every
day. Their specific safety measures ensured everyone in the area knew the building
was under their control during the cleaning process and not to enter the space until
the site was released by them. Signage and documentation were clearly displayed
on the building’s doors. They explained their process and answered all safety
related questions as they come up.

Overall, very pleased with our results and look forward to future workings with
BioSweep teams.

Greg Snow - Enbridge, Dresden

“We had a serious problem. One night a skunk sprayed into a room in our house. The whole house smelled- the carpets, sofas, beds and our clothes were all contaminated. We called Biosweep first thing in the morning and they came immediately. We had to leave the house for 24 hours but when we returned it was unbelievable – the smell was completely gone. We were able to continue with our plan to have guests come for dinner that night ! We are very grateful that Biosweep was here to help. Thank you for the prompt, friendly and professional service.”

Diane Paterson

I had my home in Windsor Ontario, treated and would like to send a note of thanks to those who helped me when no one else could.

Sarah Mullins

Thank you for looking after our mutual clients. In speaking with the insureds on Friday afternoon, they had nothing but praise for how professional and pleasant Frank was throughout the process. They are also very pleased with how quickly the whole process went. They were able to reopen for business on Friday morning and said the place smells great!

Based on how well things went at this job site, we look forward to working with you on other sites.

Atlantic Canadian Insurer

I called quite a few companies regarding cigarette smoke removal for a new home before finally being referred to BioSweep. This company is a huge game changer – we highly recommend Glen’s services to anyone dealing with strong odours. Glen was extremely professional and very patient when answering all of my many questions. He was very prompt and consistent with communicating throughout the entire process. He was also transparent and honest in his explanations. I was extremely nervous that we wouldn’t be able to remove the cigarette odour because I had initially been advised by many other companies to mask the smell or trap it using stain blockers. This was not needed. Our home had an extremely strong cigarette odour – 10/10 and we also had to battle animal smells. We did the prep work of washing the walls and removing the carpet before Glen came in. The smell was still pretty strong when Glen came in. To say my husband and I were amazed at the difference 24 hours with Biosweep could make is an understatement. Glen was very detail oriented and his services put our minds at ease. We cannot stress how much a positive difference Glen’s services made in our lives. We feel much safer and happier being in our new home. It’s been a few days since the treatment and we’ve been very satisfied with his services. We would highly recommend Glen and Biosweep.

Marika Loy

We would highly recommend Bruce Olie and the Biosweep process. Bruce came to the house and explained the process very well, and then was available for questions after that as well. There was a “clinical” smell in the house after the treatment, but it was exactly as Bruce had described and it was gone within a day of us having returned to the house.

It was so much more convenient for us to be out of our house for only 24 hours. I believe this could be a better alternative for some of your clients who end up with offensive odors in their homes as a result of floods or fires or in the future.

Thanks for suggesting it!

Patricia